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We pride ourselves on letting you partake in the fun part, i.e. bidding and getting the plant, while we take care of the “boring” parts, a.k.a. sourcing and logistics. At the risk of sounding like nerds, we enjoy it, which is why we’re in business!
The Gist
Order Fulfilment Process
Once you have completed the purchasing process, which includes payment, we package and prepare your plant friend for shipment. We ship out every Tuesday for efficiency and reliability.
You
You place an order, make payment, and complete the check out process. You will receive a confirmation email with your order details.
We
For efficiency and to ensure plants don’t get stuck in a customs office, we ship them via Dragon Courier from Thailand, and UPS from Tanzania, every Tuesday. Transit time is normally 3 to 5 working days.
You
Stay put and let our partners handle the logistics, import process and customs. Once your plant has gone through customs, it will be delivered to your desired door.
Step 1
Order Confirmation
Complete the checkout process, make the payment, and you will then receive an email with your order confirmation.
Step 2
Order Fullfilment
We prepare the plant friend for shipment by carefully packing it in a box with tissue, bubble wrap, and sometimes recycled paper. This is to protect your plant from any possible harm that may be caused by movement. We never ship the plant if it has any signs of rot, plant disease, or pests.
We do our best to package it with care. We take responsibility for the health of the plant up until it reaches your doorstep. Once the plant has reached your doorstep, you have 24 hours to contact us via email if the plant got brown, rotten, or ripped apart during transit. Please include clear photos and a video, as well as a description of the damage. We assure you, however, that we have partnered with professionals who are informed to transport our packages with ultimate care.
Step 3
Customs and Import
Our partners provide us with a seller to door service. This means that once your plant friend has entered the country of delivery, they will take care of the customs and legal import of the plants.